Policies
 
TERMS

All items are subject to prior sale.

Sales tax (8.25%) must be charged on California orders.

Prices subject to change without notice.

 
SHIPPING

Standard domestic shipping = USPS Media Mail.

Domestic shipping for Biblio orders: $4.50 for the first hardcover or trade paperback, or first two mass market paperbacks, magazines or comics via USPS Media rate unless an alternate method is requested. $2.00 for each additional item shipped; heavier books and sets will cost more. Note that ABE and Amazon rates may differ and are not eligible for the multiple item rate.

All domestic shipments are sent with delivery confirmation.

Track your package (domestic shipments only)

We require insurance and/or signature confirmation depending on the value of the order, scarcity of the item/s, and shipping location. If your order is heavy (over 2.2 lbs), oversized, requires insurance, and/or requires signature confirmation, we will contact you to let you know extra shipping and handling funds are required.

We aren't fancy pants people; we reuse boxes, paper, and packing materials! Saves us money, saves you money, and saves the planet. Sometimes we may use boxes that aren't pretty (but that will protect your purchase beautifully). We reuse packing popcorn and those plastic packing "pillows" too. Occasionally we even use shredded paper as a packing material (be careful opening your box).

A note on international shipping: as of May 14th, USPS has completely reworked these services and the associated prices. We have made preliminary adjustments to our shipping matrices, but may need to change them again as we learn more.

 
RETURNS

We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.

Contact us within 7 days of receipt if you wish, for any reason, to make a return.

All returns must have an authorization number (RA#) and must reach us, in the same condition as when the item/s left our warehouse, within 15 days domestic or within 30 days international after receipt of RA#.

Request a Return Authorization Number

 
PRIVACY

We never sell, rent, trade, or otherwise divulge your personal information.

If you order from us, we will add you to our double opt-in mailing list. This just means, if you reply to the invitation, you will get an email newsletter from us once a month or so. We think it is a pretty cool newsletter, but there is a link to opt out at the bottom of each issue just in case you disagree.

 
SECURITY

We will contact you for additional information if the "ship to" name on your order doesn't match the "bill to" name on the credit card or if the "ship to" address appears to be a business.

We will take extra steps to verify orders originating from free email services.

Orders from invalid email addresses or unverifiable domains cannot be fulfilled and will be cancelled.

Requests to falsify customs forms will result in cancellation of your order.

Unfortunately, prevelance of scams, lack of reliable package delivery, war, and civil unrest make it impossible for us to accept orders from or ship orders to certain international locations. Orders from these locations will be rejected.

We don't keep credit card numbers on hand any longer than it takes to process your order (this means you'll have to give it to us each time you order, but we think the small hassle is worth the added protection).

We use card verification methods (CVM), commonly known as security codes (three or four extra digits imprinted on the back of the card), to help make sure that the person using your card actually has the card in hand. In fact, our credit card processing vendor automatically declines transactions submitted without the code. Security codes aren't displayed on statements or receipts which are still the most common sources of stolen credit card numbers (according to Forbes).

We have anti-fraud safeguards in place, and will pursue prosecution for all fraudulent orders, including reporting fraud to the FBI Internet Fraud Complaint Center.

Unfortunately, due to a few bad apples out there, we must state that we do reserve the right to refuse service. "Be nice or leave" - Unknown